How to reset your Shadow

Last updated on Nov 16, 2020

Posted on Jan 27, 2020

Sometimes, you may run into a significant amount of issues with your Shadow. If you are an avid PC gamer and have owned your own gaming computers, you may know that periodically your machine may start running slow, the Operating System gets corrupt, or many other possibilities.

At this point, basic troubleshooting will not fully fix the issues you may be experiencing, and thus, you may consider a reinstallation of your computer.

Fortunately, this is an easy process with your Shadow. In this blog post, I will be going over the different ways you can reset your Shadow.

Reset via Account Management

This is probably the quickest way to get your Shadow reset.

First, you need to head to your Account Management for your Shadow. Once here, log in.

Once you are logged in, you want to head to the "My Shadow" tab on the left-hand menu.


On this page, you will see "Reset my Shadow and delete all my data". Clicking on this will prompt you with making sure you are sure you want to reset your Shadow.


This is the quickest way to get your Shadow reset, however, if you want to download specific files from your Shadow before doing this, you may need to reach out to support, as they can give you FTP access to download necessary files.

Reset via Support

This is the best way to reset your Shadow if you require downloading specific files from your Shadow, or the Account Management option does not work.

First, you need to head to your Account Management for your Shadow. Once here, log in.

If "Support Chat" is available in the bottom right corner of your browser, then use that to reach out to Support. If not, select the "Support" tab on the left-hand menu.


Send Support a message asking that you would like to reset your VM, however, you would like to download some files from it. They will respond with a web link that brings you to a direct FTP link to your Shadow.


Download what is necessary, and then respond to Shadow Support that you are ready to have your Shadow reset.

Final Thoughts

This process takes around 30-45 minutes and will fix 90% of the issues you may be experiencing. I highly suggest resetting your VM at least once every 6 months or once a year. It will help with any issues caused by windows updates or anything similar!

Thank you for reading! I know this was a short post this week. I am looking into getting some benchmark posts going this week or next, so I have been spending most of my time preparing the materials for them :).

Did I miss anything, or want to add to this post? Feel free to comment below!

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